Return & Refund Policy

30-Day Return Window

Request an eligible return within 30 calendar days after delivery. Contact customer support through the Contact Us page before sending the item so we can provide the correct instructions and return destination. A published business address is not necessarily the return warehouse.

Eligibility

For a change-of-mind return, the item should be unused and in substantially the condition received, with its included parts, accessories, and mounting hardware. Use the original packaging when reasonably available to protect it during transit. An item materially modified, installed and damaged during removal, or damaged through misuse may not qualify for a preference-based refund. These conditions do not limit remedies for a product that arrived damaged, defective, incorrect, or materially different from its description.

How to Request a Return

1. Contact customer support within 30 calendar days after delivery.
2. Provide your order number, the item you want to return, and the reason for your request.
3. For damage, a defect, missing parts, or an incorrect item, include a description and clear photos when practical.
4. Wait for the approved return instructions and destination before shipping.
5. Pack the item securely and retain proof of shipment. A tracked service is recommended for a preference-based return.

Return Shipping Costs

For an eligible preference-based return, such as a change of mind or ordering the wrong size, the customer pays return shipping. For a large or heavy item, that cost can vary by carrier and destination; ask for the applicable return destination before purchasing a return label. If the item arrived damaged, defective, incorrect, or materially different from its listing, we will provide an appropriate refund, replacement, or return arrangement without additional return shipping cost to you. We do not charge an undisclosed restocking fee.

Refund Amount and Timing

After an authorized return is received and inspected, we aim to process an approved refund within 5–10 business days to the original payment method. Your bank or payment provider may take additional time to post the credit. For a preference-based return, the original outbound shipping charge is generally not refunded unless required by law or included in the approved resolution. When our error caused the issue, we will address relevant shipping charges as part of the resolution.

Exchanges, Cancellations, and Undelivered Orders

Contact support if you need a different item or variation. Depending on availability, we may suggest returning an eligible item and placing a new order. Cancellation or address changes should be requested as soon as possible and may not be available after dispatch. A parcel that never arrived should be reported as a delivery issue, not treated as a preference-based return.

Consumer Rights

Nothing in this policy removes rights or remedies provided by applicable consumer protection law.