FAQ
Frequently Asked Questions
At a glance: Orders are generally processed in 1–3 business days. Estimated transit is 10–20 business days after dispatch. Eligible returns can be requested within 30 calendar days after delivery.
How long does delivery take?
Allow 1–3 business days for order processing and an estimated 10–20 business days for transit after dispatch. Holidays, carriers, customs, and address issues can affect actual timing.
How much does shipping cost?
Available options and the applicable shipping charge are displayed at checkout before payment. The charge may depend on the delivery destination and shipping method.
Will I receive tracking information?
Available tracking details are provided after dispatch. Initial carrier updates can take time to appear. Items may occasionally arrive in separate parcels.
Can I change or cancel an order?
Contact customer support promptly through the Contact Us page. We will try to assist before dispatch, but a change cannot be guaranteed once processing advances or the parcel ships.
How do I know whether a hook or shelf will fit?
Measure your available wall or entryway space and compare it with the dimensions on the product page. Review the listing for included parts, mounting requirements, and any stated load limit.
Is mounting hardware included with every product?
Included components vary by product. Check the individual listing before ordering. Select a mounting method appropriate for your wall and follow the product instructions.
What if my order arrives damaged, incomplete, or incorrect?
Provide your order number, a description, and photos when practical. Customer support will review the issue and offer an appropriate solution without additional return shipping cost to you.
What if tracking says delivered but I cannot find the parcel?
Contact customer support with the order number and tracking details. We will review the shipment and help determine the next step; a delivered scan does not automatically close the inquiry.
What is the return window?
Eligible returns may be requested within 30 calendar days after delivery. Request the correct instructions and destination before mailing anything.
Who pays for return shipping, and when is my refund processed?
The customer pays return shipping for an eligible preference-based return. When an item arrived damaged, defective, or incorrect, we provide an appropriate resolution without additional return shipping cost. After an authorized return is received and inspected, we aim to process an approved refund within 5–10 business days to the original payment method.